Macrame Mandala Wall clock

At LoveKnots, we are committed to delivering high-quality, handcrafted items that meet your expectations. To ensure satisfaction and transparency, we send a detailed image of each product before shipping. Each item is carefully packed with bubble wrap and secured in a sturdy box to prevent any damage during transit.

Refund and Return Terms

• Product Review Before Shipping:

  • Once your order is ready, we will send you a clear, detailed image of your product(s) for your approval. This step is to ensure you are satisfied with the quality and design before we ship it.

• Packaging and Protection:

  • All items are packed with protective bubble wrap and placed in durable boxes to safeguard against any damage during shipping. We take utmost care to ensure that your order reaches you in perfect condition.

• No Liability for Damages After Delivery:

  • Once the product has been delivered and accepted by you, any damages that occur are beyond our control. Therefore, LoveKnots will not be liable for any damages after delivery, including those caused by mishandling, exposure, or improper care after receipt.

• Refund and Return Policy:

  • As we strive to maintain high standards and transparency throughout the purchasing and shipping process, we do not offer refunds or returns on our products. Each item is handcrafted with care, and any request for a return or refund due to post-delivery damage will unfortunately be declined.

Thank you for choosing LoveKnots. By purchasing from us, you agree to these terms, and we appreciate your understanding of our policies. We value your trust and are committed to providing you with a pleasant shopping experience.

At LoveKnots, we take pride in ensuring that your handcrafted items reach you safely and on time. Here’s everything you need to know about our shipping process:

Processing Time

• Order Preparation: Each item is handmade and crafted with care. Please allow 5-7 business days for us to complete and prepare your order.
• Image Approval: Before shipping, we’ll send you a clear image of your finished product for final approval.

Packaging

• Protective Packaging: All items are carefully wrapped in bubble wrap and placed in sturdy boxes to protect against damage during transit. We ensure that each piece arrives in pristine condition, reflecting the love and care we put into crafting it.

Shipping Times

• Domestic Shipping: For orders within Philippines, delivery usually takes 3-5 business days once shipped.
• International Shipping: For orders outside Philippines, delivery may take 15-20 business days, depending on your location. Please note that international shipping times may vary due to customs processing and other factors beyond our control.

Shipping Rates

• Shipping costs are calculated based on the destination and weight of the package. The final shipping rate will be displayed at checkout.

Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package's progress and expected delivery date.

Customs and Import Duties (International Orders)

• For international orders, please be aware that your country may charge customs or import duties upon arrival. These charges are the responsibility of the buyer, and LoveKnots is not liable for any additional fees or delays due to customs.

Thank you for shopping with LoveKnots! We are dedicated to providing a seamless and secure shipping experience for each valued customer. If you have any questions or need further assistance, feel free to contact us.